Customer Service

Policies

Back Orders	Out of Stock Items
Copyright	Payments
Customer Service	Privacy
Guarantee	Returns, Refunds, Credit, Exchanges
Ordering	Shipping

We promise to respond within 24 to 48 hours from receipt of notification.
Email: Contact Us. (Available 24 hours a day/7 days a week)
Phone: 1 (888) 793-3397, Monday - Friday, 5pm to 8pm, (EST) except holidays
Mail: Interviewing Success Corporation, Customer Service, 8803 Brecksville Road, Suite: 7-176, Cleveland, Ohio 44141
Fax: 1 (877) ISC-KITS (472-5487)

Protecting our customer's privacy is as important to us as protecting our own.
Personal and payment information is always kept strictly confidential.
We will never share, sell or rent your personal information to any third party for promotional use.
We may disclose information to our partners who introduced you to our products and services so they are compensated appropriately.
We may disclose or report personal information where it is required by law.
This privacy policy applies to all of our products and services.

Shipping Fee will be added to your order before shipment.
Small orders will be shipped within 24 to 48 hours of placement using UPS Ground Shipping services (7-10 business days).
Remember, UPS does not count weekends as shipping days.
Items shipped to an incorrect address will be charged $15.00 to be rerouted to the correct address.
At this time we can only ship in the United States.
Residents in Alaska and Hawaii can click Shipping Rates for a quote. (Provide City, State and Zip Code) Please allow for extra time to receive your shipment.
Use a physical mailing address for prompt delivery. This applies to all orders that are not on backorder and that do not have credit processing issues.
No holiday shipments.
Shipping Rates are subject to change.
Items ordered together are not always shipped together.
We do not ship (COD) Cash on Delivery.

100% Satisfaction or your Money Back Guarantee.
Take 10 days to review.
Should you have questions/complaints about the product, please notify us within 10 days of the date the order is received.
If the product is damaged during shipping, we will gladly grant an exchange.
Damaged product must be returned in the original carton and packaging.
Please obtain a Return Authorization Number before returning.
All shipping and handling fees are the responsibility of the buyer.
Original form of payment will be returned.
Items must be returned in the same packaging sent.
Items must be received in their original condition (unused, resalable).

Secure Server (SSL) Encryption: We use 128/256 bit encryption to keep your personal information safe.
Subject to availability, orders will ship within 24-48 hours.
Your credit card will not be charged until your order is shipped.
Sales tax of 7.75% will be added to orders shipped to an Ohio based address.
Fax Order: Please include Credit Card number, Expiration date, and Signature.

If an item is out of stock, we will call and/or send an email to let you know our expected ship date.
If an item is back ordered, we will call and/or send an email to let you know our expected ship date.

We accept Visa, MasterCard, and Discover Network cards, and paper checks.
Your check must be imprinted and have current address information.
Make checks payable to Interviewing Success Corporation.
Mail checks to 8803 Brecksville Road, Suite: 7-176, Cleveland, Ohio 44141.
Returned checks are subject to a service charge of $20.00.
Sales tax of 7.75% will be added to orders shipped to an Ohio based address.
The purchaser is responsible for remitting any additional tax to the appropriate tax authority.
We do not ship (COD) Cash on Delivery.
Please do not send cash.

We respect the intellectual property of others, and we ask our visitors to do the same.
Please don’t violate our copyright by copying our work including, but not limited to items found on our website.
The use of any Interviewing Success Corporation trademark or service mark without Interviewing Success Corporation's written consent is strictly prohibited.
For questions regarding permission to reprint, please contact us in writing.

Interviewing Success Corporation
Customer Service
8803 Brecksville Road, Suite: 7-176
Cleveland, Ohio 44141